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Track my order

Track the progress of your order as we keep you updated each step of the way


Track my order

Contact form

If you have a question or wish to get in touch, please use our customer contact form


Submit a query

FAQs

Answers to most of our customers questions can be found in our FAQs section. Below are our most common questions & answers

Once you have chosen your new furniture and placed your order, you can relax and let our online sales time take care of the rest. Our team will call you back to complete your order at the time you have selected in the checkout.
Measuring up for your new sofa might seem tricky, but it’s really straightforward. At the bottom of each product page you’ll find all the dimensions you will need including height (A) front (B) seat (C) width (D) and depth (E). Always measure any doorways and hallways where your sofa will have to fit through and let us know of any access issues our delivery teams may face i.e. spiral staircases, or top floor flats.

See all FAQs

Customer support

Still looking for answers?

Contact our customer experience team using the details below

Before Delivery

If you have any questions about your order before it's been delivered you can contact the store where you placed the order.


Find your store

If you placed your order by phone or on the website please contact

Tel: 0800 731 0048

Already have a delivery scheduled?

If you have a scheduled delivery and need to discuss this, please call our Logistics team on the number below or refer to our delivery FAQs

Tel: 02477 710070

After Delivery

If you've already received your order and have an issue with your products, you can report this using our contact form.


Report product issue

If you have already used our contact form and you still need to speak to us, you can call our Aftercare team on the below number.


Tel: 0191 731 3300

Monday: 10am - 6pm

Tuesday : 10am - 6pm

Wednesday : 10am - 6pm

Thursday : 10am - 6pm

Friday : 10am - 6pm

Saturday : 9am - 5pm

Sunday : 10am - 4pm


We're currently experiencing high call volumes and you could be waiting longer than typical.


Castelan

Tel: 0370 320 3333

Creation Consumer Finance

Tel: 0371 402 8905

Ikano Bank

Tel: 0344 856 5535

V12 Retail Finance

Tel: 029 2046 8912

Further help & advice

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© 2025 A. Share & Sons Limited. All rights reserved | 

Registered office: 45 – 49 Villiers Street, Sunderland, SR1 1HA | 

Company registration number: 323778

A Share & Sons Ltd, is authorised and regulated by the Financial Conduct Authority as a credit broker and is not the lender. Financial Conduct Association registration number 673559. It only offers products from Creation Consumer Finance Limited, Secure Trust Bank PLC trading as V12 Retail Finance.

© 2025 A. Share & Sons Limited. All rights reserved Registered office: 45 – 49 Villiers Street, Sunderland, SR1 1HA Company registration number: 323778

A Share & Sons Ltd, is authorised and regulated by the Financial Conduct Authority as a credit broker and is not the lender. Financial Conduct Association registration number 673559. It only offers products from Creation Consumer Finance Limited, Secure Trust Bank PLC trading as V12 Retail Finance

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